Warranty Service Call Report
Date of Service: June 14, 2098
Service Call Number: WSR-2098-0567
A. Customer Information:
B. Product Information:
Model: Smart Refrigerator Model XZ-1000
Serial Number: SRXZ-20980134
Purchase Date: May 5, 2098
Warranty Coverage: 2-year manufacturer warranty, valid through May 5, 2100
C. Issue Reported:
Description: Customer reports that the refrigerator is not maintaining the required temperature, especially in the freezer section.
Symptoms: Cooling system failure, visible frost buildup in the freezer compartment.
D. Service Request Details:
Requested Service: Inspection and repair of the cooling mechanism, specifically the compressor and refrigeration components.
Service Type: On-site repair under warranty coverage.
1. Service Details
Technician Information:
2. Service Performed
Diagnostic Steps:
Ran initial power cycle and checked temperature logs.
Inspected compressor operation and refrigerant levels.
Performed a pressure test to detect possible leaks.
Identified Issue: Faulty compressor leading to inadequate cooling performance.
Repair/Replacement Actions:
Replaced the malfunctioning compressor with a new, factory-certified part (Part No. XZ-1000-CC).
Replaced refrigerant tubes and ensured proper seal integrity.
Cleaned the condenser coils and defrosted the freezer unit.
Conducted a full functionality test, including temperature stability in all compartments, to ensure full operational capacity.
A. Parts Replaced:
B. Service Duration:
3. Outcome
A. Problem Resolution:
The faulty compressor was successfully replaced, and cooling functionality was restored to full capacity.
Post-repair tests confirmed the refrigerator is now operating within normal temperature ranges.
B. Customer Feedback:
C. Next Steps:
Follow-Up: A follow-up call will be made within 30 days to ensure the appliance continues to function correctly.
Warranty Information: The repair is covered under the product's 2-year manufacturer warranty. Any further issues will be addressed free of charge within the warranty period.
Technician and Customer Signatures
Technician Signature: _________________________
(Sarah Winters)
Customer Signature: _________________________
(John Doe)
Date: June 14, 2098
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