Hotel Guest Call Report
Hotel Name: Grandview Hotel
Date: December 27, 2095
Report Prepared by: [Your Name]
Time of Report: 5:00 PM
1. Guest Information
Guest Name | Room Number | Call Type | Date and Time of Call | Request/Issue | Staff Assigned | Resolution Status |
|---|
Jane Smith | 305 | Room Service | 12/27/2095 10:15 AM | Requested extra towels | Sarah Johnson | Resolved |
Mark Taylor | 402 | Maintenance | 12/27/095 11:30 AM | Broken air conditioning | David Brown | In Progress |
Emma White | 210 | Housekeeping | 12/27/095 12:00 PM | Missing toiletries | Maria Gomez | Resolved |
John Black | 501 | Billing Inquiry | 12/27/095 02:45 PM | Clarification on charges | Lucy Harper | Resolved |
Lisa Green | 307 | Room Service | 12/27/095 03:30 PM | Order wrong food | Peter Hall | Resolved |
2. Call Summary
3. Guest Call Resolution
4. Additional Comments
The maintenance team is actively addressing the air conditioning issue in room 402 and will update guests on the progress.
The billing inquiry for room 501 was resolved with a clear breakdown of charges provided to the guest.
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