Free Customer Journey: See-Think-Do-Care
This template is a "See-Think-Do-Care Template", a strategic framework for content marketing and customer journey mapping, presented with a blank version on the left and an "Example: Miro" filled version on the right. The framework is divided into four horizontal rows, each representing a stage of the customer journey: "See," "Think," "Do," and "Care," visually cued by distinct icons (eyes, brain, checkmark, heart) and background colors (blue, green, yellow, pink).
The vertical columns define key elements for each stage: "Intent," "Audience," "Content," "Channel," and "Measurement."
In the "Example: Miro" version on the right, specific details are populated. For the "See" stage, "Audience" includes "new users," "Content" has "Blog posts," "Channel" lists "SEO & SEM," and "Measurement" includes "Views." In the "Do" stage, "Content" might involve "Demo" or "Trial," and "Channel" could be "Email." The "Care" stage focuses on "Content" like "Product updates" and "Measurement" such as "LTV" (Lifetime Value) and "NPS" (Net Promoter Score). This template offers a structured and visual approach to align marketing efforts with customer intent at every stage of their journey, facilitating comprehensive content strategy and performance measurement.
