Free Storyboard for Customer Journey

This template is a detailed customer journey map designed to analyze the entire user experience, from initial awareness to post-purchase. The map is horizontally divided into five main stages: "Awareness," "Consideration," "Purchase," "Delivery," and "Post-Purchase," each visually distinct with a light green header.

Vertically, the template dissects the journey into several key layers: "Customer Actions," "Emotions," "Touchpoints," "Pain Points," "Opportunities," and "Visuals and Annotations."

For each stage, specific details are populated. For example, under "Awareness," "Customer Actions" include "Sees a targeted ad on Instagram," "Emotions" are "Curiosity, excitement," and "Touchpoints" are "Social media ads." In the "Purchase" stage, "Customer Actions" like "Adds items to the cart" lead to "Emotions" such as "Satisfaction, uncertainty." "Pain Points" across the journey include "Overwhelmed by ads," "Difficulty finding accurate reviews," and "Complicated checkout process." "Opportunities" suggest improvements like "Targeted ads, micro-influencer partnerships" or "Fast and reliable shipping options." The "Visuals and Annotations" row provides examples of content for each stage. This template offers a comprehensive framework for dissecting customer interactions, identifying emotional states, and uncovering areas for strategic improvement across the entire customer lifecycle.