We're Working on the Missing Shipment Template

Ease your customer’s mind who is frantically worried and stressed over their missing package or delivery using our We’re Working on the Missing Shipment template. Be able to clearly explain what happened and reassure the customer of their package or order reaching them at a specifically mentioned date. Provide further assurance that you are working on what went wrong and be able to guaranty that this incident is being worked on so that it will not happen to any customer again. Get a ready made document you can instantly send out by simply filling in your details. Act now and download the file for your immediate use.

We're Working on the Missing Shipment Template

[DATE] 

Dear [RECIPIENT NAME],

This is regarding your ordered shipment which you’ve mentioned has not reached you.

First of all, let us extend our sincerest apologies for the inconvenience. We checked on your order and everything in the shipment went accordingly, which is why we honestly do not know what happened. 

As such, we’re shipping the products you ordered with invoice number [NUMBER] by air at our own expense so that you’ll have them for your [PURPOSE]. They will arrive on [DATE 1] to ensure that you’ll be able to meet your obligations on time.

In the meantime, we are also working on gathering information regarding the missing shipment and are currently seeking answers to ensure that neither you nor any of our customers will experience this inconvenience ever again. I promise to let you know immediately once we have all the answers.

Thank you so much for your patience and understanding throughout all of this. We certainly value you as one of our best customers and would be sorry to see you go.

For any further information or queries regarding the same, please feel free to call us at [YOUR PHONE NUMBER] or email us at [YOUR EMAIL ID].

Regards,

[YOUR SIGNATURE] 

[YOUR NAME]