Return Authorization Letter

Sometimes, damage is sustained by items or merchandises during their transit to the customer. After receipt of having received such damage, feel free to use our Return Authorization letter template in asking for any customer for the return of the damaged item or merchandise. Offer to reimburse their shipping cost and any other associated fees in the return. Be apologetic and ensure a swift replacement with a corresponding date for the replacement. Get the advantage of having an instantly useable letter template everytime you need to make a fast reply to any customer replacement inquiry by downloading this letter template today!

RETURN AUTHORIZATION LETTER

[DATE]

Dear [RECIPIENT NAME],

We have received your letter dated [DATE 1] relaying to us the condition of the [ITEM] you purchased from our store last [DATE 2]. Based on your letter, the item sustained some damage while being shipped to your [AREA/PLACE].

We would like to extend our sincerest apologies for the damaged item. To remedy this situation, kindly place the item inside its original container, seal it and send it back to our store. Refer to the courier package for the return address. Please also include a copy of your letter so that we can keep track of your request. We will immediately ship to you the replacement item and reimburse you for any excess shipping cost as soon as we receive the damaged item.

We are grateful for your patience and understanding. Please feel free to contact us for further questions or concerns. Our support team will assist you without delay.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]