Free Restaurant Mystery Shopper Checklist

A restaurant mystery shopper checklist is a tool used by restaurant owners, managers, and companies specializing in customer experience evaluations to assess the quality of service, food, and overall experience provided to guests. Mystery shoppers, also known as secret shoppers, visit restaurants anonymously to evaluate various aspects of the dining experience based on predetermined criteria.

Reservation and Arrival:

• Was the reservation process smooth and efficient?

• Were the arrival and greeting by the host/hostess warm and welcoming?

Ambiance and Cleanliness:

• Evaluate the cleanliness and appearance of the restaurant's exterior and interior.

• Assess the ambiance, including lighting, decor, and overall atmosphere.

Service Interaction:

• Rate the friendliness and professionalism of the server's greeting.

• Evaluate the server's knowledge of the menu and ability to answer questions.

• Assess the server's attentiveness and responsiveness throughout the meal.

Ordering Process:

• Assess the ease of ordering and clarity of the menu.

• Evaluate the accuracy of order taking and any modifications or special requests.

Food Quality and Presentation:

• Rate the quality, freshness, and taste of the food.

• Evaluate the presentation and plating of dishes.

• Assess the temperature of hot and cold items.

Beverage Service:

• Evaluate the selection and quality of beverages, including alcoholic and non-alcoholic options.

• Assess the timeliness and accuracy of beverage orders.

Timing and Pacing:

• Evaluate the timing of courses and overall pacing of the meal.

• Assess whether the meal was served promptly without unnecessary delays.

Interaction with Management:

• Evaluate any interactions with restaurant management, including their availability and responsiveness to guest needs or concerns.

Check the Presentation and Payment Process

• Assess the accuracy of the check and itemized charges.

• Evaluate the efficiency and professionalism of the payment process.

Overall Experience and Impressions:

• Rate the overall experience, including satisfaction with service, food quality, and ambiance.

• Provide any additional comments or suggestions for improvement.

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