Operations Service Feedback Survey
Operations Service Feedback Survey
Thank you for choosing to participate in our Operations Service Feedback Survey. Your feedback is essential in helping us improve our services to better meet your needs. Please take a few moments to share your thoughts with us.
Demographic Information
Please provide the following demographic information:
Age:
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Under 18
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18-24
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25-34
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35-44
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45-54
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55-64
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65 or over
Gender:
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Male
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Female
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Non-binary/Third gender
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Prefer not to say
Location:
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Urban
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Suburban
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Rural
Occupation/Industry:
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Student
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Healthcare
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Information Technology
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Retail
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Finance
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Other (please specify: )
Overall Experience
On a scale of 1 to 10, how satisfied are you with the overall service provided by [Company Name]?
Specific Service Areas
Customer Service
How would you rate the friendliness and professionalism of our customer service representatives?
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Excellent
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Very Good
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Good
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Fair
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Poor
Were your inquiries addressed in a timely manner?
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Yes, always
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Most of the time
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Occasionally
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Rarely
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Never
Additional Comments/Suggestions
Product/Service Quality
How satisfied are you with the quality of the products/services you received?
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Very satisfied
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Satisfied
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Neutral
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Dissatisfied
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Very dissatisfied
Did our products/services meet your expectations?
Yes, exceeded expectations
Yes, met expectations
No, fell below expectations
Order Processing
How easy was it to place an order with [Company Name]?
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Very easy
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Somewhat easy
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Neutral
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Somewhat difficult
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Very difficult
Were there any issues with order accuracy or timeliness of delivery?
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Yes
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No
Problem Resolution
If you encountered any issues or problems, how satisfied were you with the resolution process?
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Very satisfied
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Satisfied
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Neutral
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Dissatisfied
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Very dissatisfied
Did our team effectively address your concerns?
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Yes, completely
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Yes, to some extent
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No
Suggestions for Improvement
Please share any additional suggestions or feedback you have for improving our operational services:
Overall Satisfaction and Loyalty
Based on your experience, how likely are you to recommend [Company Name] to others?
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Very likely
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Likely
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Neutral
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Unlikely
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Very unlikely
Would you consider using our services again in the future?
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Yes
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No
Any final comments or thoughts you would like to share:
