Cleaning Services Service Evaluation Form
This Service Evaluation Form is designed to assess the quality and effectiveness of the cleaning services provided. By systematically evaluating each aspect of our service, we can identify areas of excellence and opportunities for improvement. Please complete each section thoughtfully to ensure comprehensive feedback.
Client Name: | |
Date of Service: | |
To ensure clarity and consistency in your evaluation, please use the following rating scale when completing the Service Evaluation Form. This scale is designed to quantify your satisfaction and provide us with actionable insights.
Rating Scale:
5 - Excellent: The service or criterion met all expectations and exceeded in areas, delivering outstanding quality and performance.
4 - Very Good: The service was very effective, meeting nearly all expectations with only minor areas for improvement.
3 - Good: The service met basic expectations adequately, but there are several areas that could benefit from improvement.
2 - Fair: The service fell short of expectations in several areas, indicating a need for considerable improvement.
1 - Poor: The service was unsatisfactory, with significant shortcomings in quality and performance.
1. Service Quality
Service quality is the cornerstone of our operations, reflecting our commitment to excellence. This section evaluates the thoroughness, attention to detail, and overall quality of the cleaning services provided. Your feedback is crucial for maintaining high standards.
Criteria | Description | Rating (1-5) | Comments |
|---|
Cleanliness | Overall cleanliness and tidiness post-service. | 5 | The team left the area spotless, exceeding expectations in all rooms. |
Attention to Detail | Attention given to cleaning corners, under furniture, etc. | | |
Efficiency | Timeliness and efficiency of the cleaning process. | | |
Completeness | Completion of all requested tasks. | | |
2. Customer Service
Customer service measures our team's professionalism, punctuality, and responsiveness. A positive interaction with our staff ensures a satisfactory experience beyond the cleaning service itself. Your input helps us enhance our customer service quality.
Criteria | Description | Rating (1-5) | Comments |
|---|
Professionalism | Staff professionalism and conduct. | 4 | The staff was courteous and professional, though there was room for more proactive communication. |
Punctuality | Timeliness of the service team's arrival. | | |
Responsiveness | Speed and effectiveness in handling requests and concerns. | | |
Communication | Clarity and helpfulness of communication. | | |
3. Value for Money
Evaluating the value for money involves assessing whether the quality of service received is commensurate with the price paid. This section seeks your judgement on the pricing relative to the service quality, helping us ensure fair and competitive pricing.
Criteria | Description | Rating (1-5) | Comments |
|---|
Pricing | Fairness of the pricing for services received. | 3 | Prices are competitive, but additional services seem slightly overpriced. |
Quality vs. Cost | Overall satisfaction with the service quality relative to cost. | | |
Transparency | Clarity and transparency of pricing and billing. | | |
Repeat Value | Likelihood of using the service again based on cost and quality. | | |
4. Reliability and Trust
Reliability and trust gauge our ability to provide services as promised and handle customer possessions with care. Trust is fundamental in a service where staff enter personal or business premises. Feedback in this area is vital for building strong client relationships.
Criteria | Description | Rating (1-5) | Comments |
|---|
Consistency | Consistency of service quality over time. | 4 | Services have been consistently good, with minor variations in quality. |
Security | Measures taken to ensure the security of your premises and possessions. | | |
Accountability | Responsiveness to any issues or damages. | | |
Trustworthiness | Overall trust in the service team. | | |
5. Feedback and Resolution
Feedback and resolution focus on how effectively we gather client feedback and address any concerns or complaints. A proactive approach to resolving issues is essential for continuous improvement and customer satisfaction.
Criteria | Description | Rating (1-5) | Comments |
|---|
Feedback Process | Ease of providing feedback. | 5 | The process for submitting feedback is straightforward and user-friendly. |
Issue Resolution | Effectiveness and timeliness of issue resolution. | | |
Follow-up | Adequacy of follow-up on feedback and resolutions. | | |
Improvement Actions | Evidence of actions taken based on feedback. | | |
Your detailed feedback is invaluable to us for enhancing our services and ensuring we meet and exceed your expectations.
Thank you for taking the time to complete this evaluation.
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