Salon Policy Review Meeting Minute
Date: [Date]
Time: 10:00 AM - 11:30 AM
Location: [Your Company Name], Conference Room
Attendees
[Salon Manager Name]
[Assistant Manager Name]
[Senior Stylist Name]
[Junior Stylist Name]
[Receptionist Name]
Agenda
Review of Appointment Scheduling Policy
Discussion on Dress Code Policy
Updates on Customer Service Policy
Any other agenda items
Discussion Summary
I. Appointment Scheduling Policy
[Salon Manager Name] provided an overview of the current policy, highlighting the importance of timely scheduling and appointment confirmations.
[Senior Stylist Name] suggested implementing an automated text message reminder system to reduce no-show appointments.
[Assistant Manager Name] proposed extending the appointment booking window to accommodate more flexibility for clients.
The team agreed to revise the policy to include automated reminders and extend the booking window by 24 hours.
II. Dress Code Policy
[Assistant Manager Name] led the discussion on the existing dress code policy, emphasizing professionalism and cleanliness.
[Junior Stylist Name] recommended updating the policy to allow more flexibility in hairstyles and accessories.
[Senior Stylist Name] expressed concerns about maintaining a cohesive salon image while accommodating individual stylist preferences.
After a thorough discussion, it was decided to revise the dress code policy to allow for more hairstyle options while maintaining overall professionalism.
III. Customer Service Policy Updates
[Salon Manager Name] provided updates on recent customer feedback and complaints.
[Receptionist Name] suggested implementing additional training sessions to improve communication skills and handling of difficult situations.
[Senior Stylist Name] proposed creating a standardized protocol for addressing customer complaints to ensure consistency in resolution.
The team agreed to schedule quarterly training sessions and develop a customer service protocol document.
Decisions Made
Appointment Scheduling Policy: Revised to include automated reminders and extend booking window by 24 hours.
Dress Code Policy: Revised to allow for more hairstyle options while maintaining professionalism.
Customer Service Policy Updates: Quarterly training sessions scheduled, and customer service protocol document to be developed.
Action Items
[Salon Manager Name] to update Appointment Scheduling Policy and distribute to staff by [Date].
[Assistant Manager Name] to revise Dress Code Policy and circulate for feedback by [Date].
[Senior Stylist Name] to coordinate quarterly training sessions and develop customer service protocol document by June 1.
Next Steps
Adjournment
The meeting was adjourned at 11:30 AM.
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