Salon Customer Feedback Meeting Minute

Date: [Date]

Time: 10:00 AM

Location: [Your Company Name], Conference Room

Attendees

[Salon Manager Name]
[Lead Stylist Name]
[Receptionist Name]
[Customer Service Representative Name]

Agenda

Opening Remarks
Review of Previous Meeting Minutes
Presentation of Customer Feedback
Discussion of Feedback
Action Items and Next Steps
Closing Remarks

1. Opening Remarks

[Salon Manager Name], the salon manager, welcomed everyone to the meeting and thanked them for their attendance. She emphasized the importance of gathering and addressing customer feedback to continuously improve salon services.

2. Review of Previous Meeting Minutes

[Salon Manager Name] briefly summarized the key points from the previous meeting's minutes. All action items were completed, including the implementation of a new online booking system and additional staff training on customer service.

3. Presentation of Customer Feedback

[Customer Service Representative Name] presented the customer feedback gathered over the past month. Feedback topics included:

Praise for the quality of haircuts and color treatments.
Requests for extended salon hours on weekends.
Complaints about long wait times during peak hours.

4. Discussion of Feedback

Attendees discussed the feedback in detail, noting the positive aspects and areas for improvement. They acknowledged the need to address wait times during busy periods and agreed to explore options for optimizing scheduling and staffing.

5. Action Items and Next Steps

[Lead Stylist Name] agreed to review the salon's appointment scheduling system and propose adjustments to reduce wait times.
[Receptionist Name] committed to collecting data on peak hours and customer flow to inform scheduling changes.
[Salon Manager Name] tasked [Customer Service Representative Name] with reaching out to customers who provided feedback to express appreciation and inform them of upcoming improvements.

6. Closing Remarks

[Salon Manager Name] thanked everyone for their active participation in the meeting and their dedication to providing excellent service to salon customers. She encouraged ongoing communication and collaboration to ensure that customer feedback continues to drive positive changes within the salon.

Meeting Adjourned: 11:00 AM