Hotel Review Meeting Minutes
I. Meeting Details
A. Date: May 28, 2024
B. Time: 9:00 AM - 10:30 AM
C. Location: Hotel Conference Room
D. Attendees:
[Operations Manager], Operations Manager
[Front Desk Supervisor], Front Desk Supervisor
[Marketing Coordinator], Marketing Coordinator
II. Agenda
A. Opening Remarks
B. Review of Previous Meeting Minutes
C. Performance Metrics
Occupancy Rates
Revenue per Available Room (RevPAR)
Customer Satisfaction Scores
D. Customer Feedback and Reviews
TripAdvisor Reviews
Other Review Platforms
E. Operational Updates
Maintenance
Housekeeping
Front Desk Operations
F. Marketing and Sales Updates
G. Upcoming Events
H. Financial Review
I. Staff and Training Updates
J. Other Business
III. Discussion Points
A. Summary of Opening Remarks
The Operations Manager welcomed everyone and emphasized the importance of today's discussions in enhancing hotel performance.
B. Review and Approval of Previous Meeting Minutes
The minutes from the previous meeting were reviewed and approved unanimously.
C. Detailed Analysis of Performance Metrics
Occupancy Rates: Currently standing at 85%, a slight increase from last month. Strategies discussed to further improve occupancy during off-peak seasons.
RevPAR: Showing a positive trend due to increased room rates and ancillary revenues.
Customer Satisfaction Scores: Overall satisfaction scores at 4.5/5, with room cleanliness and staff friendliness receiving high marks.
D. Summary of Customer Feedback and Actions Taken
TripAdvisor: Positive reviews highlighting excellent customer service and amenities. Plans to address minor concerns regarding parking availability.
Other Platforms: Similar positive feedback received, with suggestions for more eco-friendly initiatives noted.
E. Operational Issues and Resolutions
Maintenance: Ongoing repairs discussed, with emphasis on proactive maintenance to prevent future issues.
Housekeeping: Staffing levels reviewed to ensure adequate coverage during peak periods.
Front Desk Operations: Suggestions made for streamlining check-in processes to reduce wait times.
F. Marketing and Sales Campaigns and Outcomes
The recent social media campaigns have been highlighted as successful, with an increase in bookings being noted as a direct outcome.
G. Planning for Upcoming Events
A conversation focused on organizing and coordinating services for an upcoming corporate conference scheduled for next month.
H. Financial Performance Review and Budget Adjustments
Proposals have been made to adjust the budget in order to allocate additional funds toward guest amenities, with these adjustments based on projections of future revenue.
I. Staff Performance, Recruitment, and Training Programs
Plans are in place to schedule additional training sessions specifically designed for front desk staff aimed at enhancing their skills in upselling techniques.
J. Additional Items Discussed
Recommendations for enhancing the implementation of sustainability practices within the hotel industry.
IV. Decisions Made
Approved budget adjustments to allocate funds for guest amenities.
Scheduled additional training sessions for front desk staff.
Assigned maintenance team to prioritize proactive maintenance tasks.
V. Action Items
A. Task List
Task: Conduct additional training sessions for front desk staff.
Responsible Person: Front Desk Supervisor
Deadline: [Date]
Task: Review and implement sustainability practices within the hotel.
Responsible Person: Operations Manager
Deadline: Ongoing
B. Follow-up on Previous Action Items
VI. Next Meeting
VII. Other Business
VIII. Closing Remarks
The Operations Manager thanked everyone for their valuable contributions and adjourned the meeting at 10:30 AM.
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