Hotel Customer Service
Meeting Minutes
Date | Time | Location | Facilitator |
|---|
| | | |
Attendees
Discussion Summary
Welcome and Introductions: Facilitator welcomed attendees and provided a brief overview of the meeting agenda.
Review of Previous Meeting Minutes: Summary of action items from the previous meeting and updates on progress.
Customer Feedback Analysis: Presentation of recent customer feedback. Identification of key issues and trends from guest reviews and surveys.
Service Improvements: Discussion on potential improvements in front desk operations, housekeeping, and dining services. Brainstorming of new initiatives to enhance guest experience.
Staff Training Programs: Review of upcoming training sessions for customer service staff. Discussion on additional training needs identified from customer feedback.
Technology and Tools: Introduction of new tools for tracking customer satisfaction and feedback. Updates on the implementation of a new customer relationship management (CRM) system.
Open Floor for Suggestions: Attendees provided additional suggestions and raised any concerns related to customer service.
Action Items
Action | Timeline | Responsibility |
|---|
Implement new guest feedback tracking tool | | |
Schedule additional customer service training | | |
Review and update housekeeping protocols | | |
Develop a plan for enhanced dining experience | | |
Next Meeting
Prepared By
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