Spa Training Checklist
Please use this checklist to ensure all new staff members receive comprehensive training in their respective roles. Each category contains specific tasks that must be completed to guarantee a consistent and high-quality experience for our guests.
Orientation
Description | Completed |
|---|
Meet all team members and understand their roles | |
Detailed explanation of all services offered | |
Walkthrough of the spa to familiarize with layout and amenities | |
Review of company policies, procedures, and employee handbook | |
Customer Service Training
Description | Completed |
|---|
Proper techniques for welcoming guests | |
Training on the reservation system | |
Techniques for addressing and resolving guest complaints | |
Methods for recommending additional services and products | |
Treatment Training
Description | Completed |
|---|
Training on various massage techniques | |
Instruction on providing different types of facials | |
Training on body scrubs, wraps, and other treatments | |
Proper use of spa products during treatments | |
Health and Safety Training
Description | Completed |
|---|
Procedures for maintaining cleanliness and hygiene | |
Training on handling medical and other emergencies | |
Safe use and maintenance of spa equipment | |
Proper use of personal protective equipment | |
Administrative Training
Description | Completed |
|---|
Training on booking and scheduling software | |
Instruction on handling cash and card transactions | |
Maintaining accurate guest records and treatment logs | |
Procedures for managing and ordering supplies | |
Continuous Education
Description | Completed |
|---|
Keeping up with new spa treatment trends | |
Ongoing training on new products and their benefits | |
Opportunities for further certification and skills improvement | |
Regular sessions for staff to provide and receive feedback | |
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