Needs Assessment Conducted

Survey conducted with 50 employees to identify training gaps.

Learning Objectives Defined

Focus on improving customer handling skills by 25%.

Audience Identified

Customer service team, 25 participants.

Training Materials Prepared (slides, handouts, etc.)

PowerPoint slides, employee handbook, training videos prepared.

Venue Setup (room/virtual platform ready)

Booked ABC Conference Hall, projector and seating arranged.

Equipment Check (projector, mics, laptops, etc.)

Tested projector, microphones, and laptops; backup equipment secured.

Registration Process Organized

Attendees registered via online portal, confirmation emails sent.

Agenda Finalized

9:00 AM-10:00 AM: Introduction, 10:15 AM-12:00 PM: Group Activities, etc.

Instructional Methods Defined (lectures, activities, etc.)

Combination of lectures, case studies, role-playing, and group discussions.

Assessment Tools Prepared (quizzes, evaluations, etc.)

Pre-training quiz, post-training assessment, satisfaction survey created.

Participant Materials Prepared (handouts, notebooks, etc.)

Printed handouts, notebooks, pens, feedback forms ready for distribution.

Welcome and Introduction Conducted

Trainer greeted participants, overview of objectives and schedule presented.

Engagement Activities Ready (icebreakers, group work)

Icebreaker activity: Two Truths and a Lie, team-building exercises prepared.

Break Schedule Followed

Coffee break at 10:30 AM, lunch at 12:30 PM, and afternoon break at 3:00 PM.

Feedback Forms Distributed

Distributed feedback forms for participants to provide suggestions and satisfaction scores.

Follow-up Materials Sent (slides, resources, etc.)

Emailed PowerPoint slides and additional reading materials to participants.

Participant Feedback Reviewed

Compiled and analyzed feedback to identify areas for improvement.

Certificates Distributed (if applicable)

Certificates of completion sent via email to all participants.

Training Report Prepared

Summary report highlighting training outcomes, participant feedback, and action points.