Mediator Resume

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MEDIATOR RESUME

CONTACTS

740 Clover Drive
Pueblo, CO 81008

(719) 281-4932

[email protected]

anthonyclosson.com

CAREER OBJECTIVE

Seeking a position as a Mediator with a reputed company that offers the opportunity to gain more experience in this field.

PROFICIENCY

  • Animal Training
  • Civil Codes
  • Case Preparation
  • Animal Control
  • Animal Behavior

EDUCATION

Bachelor's Degree in Criminal Justice, 2012

San Jose City College, San Jose, CA

PROFESSIONAL SKILLS

  • Wide experience in establishing relationships with dealer and field personnel.
  • Familiar with Complaint Handling and Customer Service Management works with exposure in the banking industry. 
  • Familiarity with relevant healthcare regulations (including HIPAA), accreditation standards, Ombudsman and Mediator Code of Ethics, and state tort system.
  • Exceptional knowledge of call-handling skills, anger diffusion, proactive demeanor.
  • Sound knowledge of banking products (i.e. securities and investment)
  • Deep knowledge of Mandarin.
  • Proficient in understanding of VW/Audi AND Dell Services Policy and Procedure.
  • Proficient in PC applications in MS Office and Chinese word-processing.
  • Outstanding ability to multi-task and pay close attention to detail.
  • Remarkable ability to work independently with little direction.
  • Immense ability to work 8 am–6 pm (hours subject to change based on business need).
  • Extreme ability to adapt and act quickly to process change.
  • Uncommon ability to work independently, yet be a team player.

WORK EXPERIENCE

Mediator, 2016–present
IDEXX

  • Convened and directed special education mediation/alternative dispute resolution proceedings.
  • Organized and delivered public presentations about mediation to organizations such as community agencies and schools.
  • Conducted initial meetings with disputants to outline the arbitration process, settled procedural matters such as fees and determined details such as witness numbers and time requirements.

Mediator, 2014–2016
Golden Resource

  • Regularly inputted information on mediation caseload into Special Education Appeals data management system.
  • Conducted studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
  • Facilitated contact with other appropriate local/regional departments as necessary (e.g. Legal and Member Services).

Mediator, 2012–2014
Menufy

  • Developed and planned mediation activities and programs.
  • Conducted proceedings so as to assure confidentiality.
  • Participated in court proceedings.
  • Proposed resolutions and ensured formulations were in line with the overall business strategic goals, particularly optimized the retention of existing customers.

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