Reply to Inquiry about Discontinued Model Template

When customers send inquiry letters asking for a model that’s been phased out, use our Reply to Inquiry about Discontinued Model template in letting them know of such a change. Inform them of the new model replacing what was inquired. Point the direction of the nearest dealer having the replacement model as well as citing the newer and improved uses or characteristics of the model. Get an immediately useable letter that allows you to easily insert your information in. Send your letter of response within minutes. Download now to get a standard reply letter you can instantly use when in immediate need of one.

Reply to Inquiry about Discontinued Model Template

[DATE] 

Dear [RECIPIENT NAME],

This is in response to your inquiry regarding one of our products, [PRODUCT/SERVICES]. 

Unfortunately, the particular model you are looking for, model no. [NUMBER], has been discontinued, which is probably why you are unable to find it in any of our branches. 

On the other hand, we have replaced it with a newer model called the [NAME] with the model number [NUMBER 1], which offers similar quality in service that our customers have encountered [NAME]. Plus, it also offers more features like [DETAIL], which I believe will cater to your liking as it is a vast overall improvement from the previous model.

For your convenience, I am enclosing a list of stores in your area where such [PRODUCT/SERVICES] can be purchased.

Thank you very much for choosing us. For any further information or queries regarding the same, please feel free to call me at [YOUR PHONE NUMBER] or email me at [YOUR EMAIL ID].

Have a good day!

Regards,

[YOUR SIGNATURE] 

[YOUR NAME]