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FREE 3+ Customer Complaint Log Templates in PDF | MS Word

A customer complaint log is a simple documentation valuable in making sure complaints are managed in time and do not slip through the break. By recording your customer complaints in a log, you will turn negative into positive, resulting in better customer service and more profitable business. Take a look at our well-designed customer complaint log templates and get your hands on them.

7 Steps to Create a Customer Complaint Log

Step 1: Pay Attention to the Complaint

Firstly, express gratitude to the customer for bringing out the circumstance and issue in your attention. Be courteous and don’t blame others for anything. Learn to apologize and accept.

Step 2: Document Details of the Complaint

Go through the detail of the complaints that have been recorded so you can interpret what the problem is. Document all the complaints in one single register so that it can recognize any trends or problems.

Step 3: Aquire All the Facts

Examine that you have understood and recorded the information on the complaints accurately.  You can inquire and ask questions as well.

Step 4: Discuss On Solving the Problem

Talk to your customers about what kind of feedback they are looking out for. It could be a restoration, alternate, repayment or, apology.

Step 5: React Fast

Focus to fix the problem as quickly as possible. Don’t take too long.

Step 6: Keep Your Word

Don’t give your word if you can’t keep it. Let the customers know if there are any delays in resolving their issues.

Step 7: Act On It

Communicate with the customers to figure out if they are contented with the way their problems have been handled. Assure them that the same mistake won’t be repeated again in the future.

FREE 3+ Customer Complaint Log Templates in PDF | MS Word

1. Customer Complaint Log Template

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  • PDF

Size: 8.8 KB

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A customer log records all the details of the complaints given by customers. To document this a well-formatted file should be maintained. Check out the simplest and most common template that we created. You can just download and start printing.

2. Customer Complaint Log Example

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  • PDF

Size: 43.2 KB

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If you want to find out how the proper customer complaint log is created then get the sample above which has been given. Not only you will get the form but also the complaints policy and procedure. It will give you ideas and more detailed information. Grab the sample and get started.

3. Sample Customer Complaint Log in PDF

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  • PDF

Size: 63.9 KB

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A sample of a customer complaint log is given in the most common and easy form. It is so because you can record the details without much hassle and confusion. We have created it in such a way that it is ready to be downloaded. What are you waiting for? Download and start printing.

4. Customer Complaint Log in DOC

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  • DOC

Size: 8.6 KB

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You can go through the customer complaint letter in which the response is properly formatted and written in a professionalized manner. It is in the editable customer log file so that after checking it out you can edit and personalize in your own way. Get the sample now.

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