Customer Complaint Follow-up Letter
[Your Company Name]
[Your Company Address]
[Your Company Email]
December 16, 2051
Duane Wiza
Buffalo, NY 14201
Dear Ms. Wiza,
Thank you for reaching out to us regarding your recent experience with our product. We sincerely apologize for any inconvenience you encountered, and we appreciate your patience as we worked to resolve your complaint.
We are pleased to inform you that your issue concerning the delayed shipment of your order (Order #78910) has been addressed. Our team has taken the necessary steps to ensure that your order was shipped on December 15, 2051, and is expected to arrive by December 20, 2051.
Your feedback is invaluable to us, and we are continuously striving to improve our services. If you have any further questions or concerns, please do not hesitate to reach out to us at 222 555 7777 or reply to this letter. We would be happy to assist you.
Thank you for your understanding and for giving us the opportunity to make this right. We value your business and look forward to serving you in the future.
Warm regards,
[Your Name]
Customer Service Manager
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