Operations Customer Service Incident Report Form
This form serves to document customer service incidents comprehensively. Please fill in all relevant sections accurately, including incident details, actions taken, and follow-up steps. Your thorough completion ensures effective resolution and helps improve our service standards. Thank you for your attention to detail.
Incident Details
Category | Description |
|---|
Incident Type | Complaint |
Incident Description | Customer reported receiving wrong item in online order. |
Location | Online Platform |
Customer Information | [Your Name], [Your Email] |
Staff Involved | [Name], Customer Service Representative |
Severity and Impact
Category | Description |
|---|
Severity | Medium |
Impact on Customer | Moderate |
Impact on Operations | Low |
Actions Taken
Category | Description |
|---|
Immediate Response | Apologized to customer, initiated refund process. |
Resolution | Customer was refunded for the incorrect item. Correct item was shipped. |
Compensation Provided | Yes |
Compensation Details | $10 store credit provided for inconvenience. |
Follow-Up Actions
Category | Description |
|---|
Further Investigation | - |
Additional Steps | Ensure better quality control in order fulfillment process. |
Managerial Review
Ensuring accountability and quality assurance is a crucial part of managerial review. It is incumbent upon managers to thoroughly evaluate and review all necessary aspects. Following this thorough evaluation, we kindly request managers to render their approval by signing off. Your cooperation and commitment to maintaining high standards are greatly appreciated. Thank you.
[Manager's Name]
[Month Day, Year]
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