Sales Post-Closing Customer Survey
Sales Post-Closing Customer Survey
Please take a few moments to complete this survey. Rate each statement based on your recent experience with our Sales Department using the rating legend table as a guide. Check the box that corresponds to your rating.
Customer Information
|
Name: |
[Customer’s Name] |
|
Company: |
[Customer’s Company Name] |
|
Email Address: |
[Customer’s Email] |
|
Phone Number: |
[Customer’s Number] |
|
Date: |
[Month Day, Year] |
Rating Legend
|
1 Strongly Disagree |
2 Disagree |
3 Neutral |
4 Agree |
5 Strongly Agree |
Survey
|
Statement |
1 |
2 |
3 |
4 |
5 |
|
The sales process was smooth and efficient. |
|
|
|
|
|
|
Our sales representative was knowledgeable. |
|
|
|
|
|
|
All of my questions were answered promptly. |
|
|
|
|
|
|
The sales contract was clear and easy to understand. |
|
|
|
|
|
|
I am satisfied with the sales experience. |
|
|
|
|
|
|
I would recommend [Your Company Name] to a colleague. |
|
|
|
|
|
Comments/Suggestions
Please provide any additional comments or suggestions that would help us improve our sales process:
|
I found that the time between the initial agreement and the final closing was longer than expected. Additionally, there were some inconsistencies between the sales pitch and the final deliverables. |
Your participation in this survey will contribute significantly to our ongoing efforts to enhance our services. Thank you for your time and feedback.
