Sales Post-Closing Customer Survey
Please take a few moments to complete this survey. Rate each statement based on your recent experience with our Sales Department using the rating legend table as a guide. Check the box that corresponds to your rating.
Customer Information
Name: | [Customer’s Name] |
Company: | [Customer’s Company Name] |
Email Address: | [Customer’s Email] |
Phone Number: | [Customer’s Number] |
Date: | [Month Day, Year] |
Rating Legend
1 Strongly Disagree | 2 Disagree | 3 Neutral | 4 Agree | 5 Strongly Agree |
Survey
Statement | 1 | 2 | 3 | 4 | 5 |
The sales process was smooth and efficient. | | | | | |
Our sales representative was knowledgeable. | | | | | |
All of my questions were answered promptly. | | | | | |
The sales contract was clear and easy to understand. | | | | | |
I am satisfied with the sales experience. | | | | | |
I would recommend [Your Company Name] to a colleague. | | | | | |
Comments/Suggestions
Please provide any additional comments or suggestions that would help us improve our sales process:
I found that the time between the initial agreement and the final closing was longer than expected. Additionally, there were some inconsistencies between the sales pitch and the final deliverables. |
Your participation in this survey will contribute significantly to our ongoing efforts to enhance our services. Thank you for your time and feedback.
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