Acknowledgment Letter to Customer Complainant
Dear [CUSTOMER NAME],
We at [YOUR COMPANY NAME] acknowledge the receipt of your complaint on [DATE OF COMPLAINT] regarding [BRIEF DESCRIPTION OF COMPLAINT]. We take all feedback from our valued customers seriously and are committed to addressing each concern with the utmost attention and efficiency.
Firstly, we would like to express our sincere apologies for any inconvenience or dissatisfaction caused by the experiences detailed in your complaint. At [YOUR COMPANY NAME], we strive to maintain the highest standards of service and product quality. It is clear in this instance that we did not meet those expectations.
Your complaint has been forwarded to our [RELEVANT DEPARTMENT/PERSONNEL] and is currently under thorough review. We aim to resolve this matter promptly and will keep you updated on the progress of our investigation. Additionally, we will take appropriate steps to ensure that such an issue does not occur in the future.
In recognition of the inconvenience caused, we would like to offer you [SPECIFIC COMPENSATION OR REMEDY], which we believe will help in making amends. Please let us know how you would like to proceed with this offer.
We value your patronage and appreciate your patience as we work to correct this matter. If you have any further concerns or additional information that you believe may assist us in resolving this issue, please do not hesitate to reach out to us directly at [YOUR COMPANY PHONE NUMBER] or via email at [YOUR COMPANY EMAIL].
Once again, we apologize for any inconvenience and look forward to resolving your complaint to your satisfaction. Thank you for bringing this issue to our attention.
Sincerely,
[YOUR NAME]
[YOUR JOB TITLE]
[YOUR COMPANY NAME]
[YOUR COMPANY ADDRESS]
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