Restaurant Customer Feedback Response Letter
[Date]
[Customer's Name]
[Customer's Address]
Dear [Customer's Name],
Thank you for taking the time to share your feedback with us following your recent visit to [Your Company Name]. We greatly value hearing from our customers, as it helps us to improve and provide the best possible dining experience.
We are delighted to hear that you enjoyed our pasta dishes and the attentive service from our staff. Your kind words mean a lot to us and will be shared with our team to let them know they are appreciated.
However, we also noted your comments about the waiting time for your table. Please accept our sincerest apologies for any inconvenience this may have caused. We take your feedback seriously and will be addressing this matter with our team to ensure improvements are made.
As a token of our appreciation for your feedback and understanding, we would like to offer you a complimentary dessert on your next visit. We hope this will encourage you to visit us again and allow us the opportunity to serve you better.
Thank you once again for your valuable feedback. If you have any further comments or suggestions, please do not hesitate to contact us directly at [Your Company Number]. We look forward to welcoming you back to [Your Company Name] soon.
Warm regards,
[Your Name]
General Manager
[Your Company Name]
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