Car Rental Goodwill Letter
[Month Day, Year]
Dear [Recipient's Name],
We at [Your Company Name] value each of our customers and strive to provide exceptional service on every occasion. Recently, we understand that your experience with our car rental service did not meet your expectations, and for this, we sincerely apologize. We deeply regret any inconvenience or frustration this may have caused you.
As a gesture of goodwill and to express our sincere apologies, we would like to offer you a full refund for the inconvenience. Additionally, we have taken steps internally to address the issues you encountered to prevent similar occurrences in the future.
Thank you for bringing this matter to our attention. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at [Your Company Number].
Sincerely,
[Your Name]
[Job Title]
[Month Day, Year]
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