Airline Letter
[Recipient Name]
[Recipient Address]
[Recipient Number]
Dear [Recipient Name],
Thank you for reaching out to us regarding your recent experience on [Your Company Name] Flight SJ407 from New York (JFK) to Los Angeles (LAX) on November 15, 2050. We sincerely regret the delay of 7 hours and the inconvenience it caused to your travel plans. At [Your Company Name], we take great pride in ensuring a seamless travel experience for our passengers, and we are truly sorry for falling short in this instance.
The delay was caused by unforeseen technical issues with the aircraft, and the safety of our passengers and crew remains our top priority. We understand, however, that the delay resulted in a missed business meeting and unexpected expenses during your extended wait.
To address the matter, we are happy to provide compensation in accordance with our customer care policy. As requested, we are reimbursing you for the [$250] in additional expenses incurred. Additionally, we are offering a travel voucher worth [$300], valid for one year, as a gesture of goodwill for the inconvenience caused.
Please find attached the reimbursement details, along with the travel voucher code for your future booking. We truly value your business and hope to have the opportunity to welcome you aboard [Your Company Name] again, providing the high standard of service you rightfully expect.
Should you have any further questions or require additional assistance, please do not hesitate to contact us at [Your Company Email] or [Your Company Number].
Once again, we sincerely apologize for the inconvenience and appreciate your understanding. Thank you for choosing [Your Company Name].
Sincerely,
[Your Name]
Customer Service Manager
[Your Company Name]
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