Denial Letter for Customer Service Letter
[Your Company Name]
[Your Company Address]
[Your Company Email]
[Your Company Number]
January 15, 2050
Alex Johnson
5678 Maple Avenue
Techville, TX 75002
Dear Mr. Johnson,
Thank you for reaching out to us regarding your recent request for a refund on your purchase of the "SmartTech Pro" laptop. After careful review, we regret to inform you that we are unable to accommodate your request for a refund.
As per our return policy, we are unable to process refunds for items that have been used beyond the 30-day return window. Unfortunately, your purchase was made over 45 days ago, and our policy prohibits us from issuing refunds after this period.
We understand that this may be disappointing, and we sincerely apologize for any inconvenience this may cause. While we cannot process a refund, we would be happy to offer you a discount on future purchases or assist with troubleshooting any issues you are experiencing with the product.
Please feel free to contact us with any further questions or if you need assistance with any other concerns. We value your business and are here to help in any way we can.
Thank you for your understanding.
Sincerely,
[Your Name]
Customer Service Manager
[Your Company Name]
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