IT Service Complaint Letter

Sender's Address

Jane Smith

456 Elm Avenue

Suite 302

Suburbia, USA 54321

Date

January 1st 2050

Recipient's Address

Will Smith

101 Pine Lane

Unit 12

Rural Town, USA 23456

Dear Mr. Smith,

I am writing to formally lodge a complaint regarding the IT services provided by your company. I have been experiencing significant issues for several weeks now, and it has greatly impacted my ability to carry out my work efficiently and effectively.

The major concern is the frequent and prolonged internet outages that occur on a daily basis. These disruptions disrupt my workflow, cause delays in meeting deadlines, and ultimately affect my productivity. I have reached out to your support team multiple times, but the issue remains unresolved.

Additionally, the response time from your technical support staff has been extremely slow. It often takes days for them to respond to my queries or concerns, and when they do respond, the solutions provided are inadequate or temporary fixes that do not address the root cause of the problem.

I must emphasize that this ongoing problem is becoming increasingly frustrating and unacceptable. I rely heavily on a stable internet connection to perform my job responsibilities effectively, and the current state of your IT services is hindering my ability to do so.

I kindly request that you take immediate action to rectify these issues. Specifically, I expect a prompt resolution to the internet outages, as well as more efficient and responsive support from your technical team. Furthermore, I believe it is necessary to conduct a thorough evaluation of your overall IT infrastructure to prevent such problems from recurring in the future.

I trust that you will treat this matter with urgency and address my concerns promptly. I appreciate your attention to this matter and hope for a swift resolution.

Thank you for your immediate attention to this matter.

Sincerely,

Jane Smith