Hotel Complaint Letter

Midnight Tourist Hotel

598 Sun Valley Road

Moses Lake, WA 98837

January 1, 2051

John Williams
598 Sun Valley Road

Moses Lake, WA 98837

Dear Mr. Williams,

I am writing in response to your recent complaint about your stay at Midnight Tourist Hotel. We sincerely apologize for the inconvenience and issues you encountered during your visit. Please accept our deepest apologies for the shortcomings in our service. We appreciate your feedback as it helps us improve our operations and provide a better experience for our valued guests.

We have thoroughly investigated the concerns you raised and have taken immediate action to rectify the situation. Our maintenance team has addressed the heating issue in the room you occupied, ensuring that it will not occur again in the future. Additionally, we have retrained our housekeeping staff to ensure that all rooms are thoroughly cleaned and properly stocked with the necessary amenities.

Once again, we apologize for the inconvenience you experienced during your stay. We value you as our guest and hope that you will give us another opportunity to provide you with exceptional service in the future. If there is anything else we can do to assist you, please do not hesitate to contact me directly at [email protected].

Thank you for bringing these matters to our attention.

Sincerely,

Sarah Wurth
Head of Hotel Operations

Midnight Tourist Hotel