Free Operations Customer Complaint Resolution Checklist

Complaint Number:

Date Received:

Customer Name:

Contact Information:

Nature of Complaint:

Priority Level:

Assigned to:

Status:

• Pending

• Resolved

• Other:

Initial Assessment:

• Reviewed complaint details thoroughly.

• Determined priority level based on severity and impact.

• Assigned staff member responsible for resolution.

Gathering Information:

• Contacted customer for additional details or clarification.

• Gathered relevant documentation and records related to the complaint.

• Identified any internal processes or systems involved in the complaint.

Root Cause Analysis:

• Conducted investigation to identify root cause(s) of the complaint.

• Analyzed any contributing factors or systemic issues.

• Documented findings for further review and action.

Resolution Planning:

• Developed a plan of action to address the complaint effectively.

• Established clear objectives and timelines for resolution.

• Identified necessary resources and support needed for resolution efforts.

Implementation:

• Executed resolution plan according to established timeline.

• Communicated with relevant stakeholders about progress and updates.

• Monitored implementation closely to ensure effectiveness.

Follow-Up and Feedback:

• Followed up with the customer to ensure satisfaction with the resolution.

• Solicited feedback from the customer regarding their experience.

• Reviewed lessons learned and implemented any necessary process improvements.

[Enter any additional notes or comments regarding the complaint resolution process.]

Resolution Date:

Customer Satisfaction:

Resolution Details: