IT Customer Profile
I. Contact Information
Name: | [Customer's Name] |
Organization: | [Customer's Company Name] |
Position: | [Customer's Position/Role] |
Email: | [Customer's Email] |
Phone: | [Customer's Phone Number] |
Address: | [Customer's Address] |
II. Company Overview
Industry: Information Technology Services
Size of the Organization: 500+ Employees, Annual Revenue $50 million+
Geographical Locations: Headquarters in San Francisco, with regional offices in New York, London, and Tokyo
Business Goals and Objectives: Expand market presence, innovate new IT solutions, enhance customer satisfaction
III. IT Infrastructure
Hardware Specifications
Servers: Dell PowerEdge R950, HP ProLiant DL380 Gen10
Workstations: Dell OptiPlex 7000 series, MacBook Pro laptops
Networking Equipment: Cisco Catalyst switches, Fortinet firewalls
Other Devices: Polycom conference phones, Epson projectors
Software Environment
Operating Systems: Windows Server 2050, macOS 22.5
Productivity Software: Microsoft Office 365, G Suite
Specialized Applications: Adobe Creative Cloud, Autodesk AutoCAD
IV. Technology Usage Patterns
Frequency of Technology Use: Daily for all employees, 24/7 for critical systems
Preferred Devices: Desktops for office use, laptops for remote work, smartphones for mobile access
Primary Operating Systems and Platforms: Windows for office workstations, macOS for creative teams
Common Applications and Tools: Microsoft Teams for collaboration, Slack for internal communication, Jira for project management
V. IT Support Requirements
Current IT Support Provider: In-house IT department supplemented by external consultants
Preferred Methods of Communication for Support: Email for non-urgent issues, phone for emergencies
Typical Response Time Expectations: Within 1 hour for critical issues, within 4 hours for standard requests
Critical IT Systems and Services: ERP system, customer portal, email server
VI. Security and Compliance
Security Measures in Place: Firewall with intrusion detection, antivirus software with real-time scanning, encryption for sensitive data
Compliance Requirements: GDPR compliance for European operations, HIPAA compliance for healthcare clients
Data Backup and Disaster Recovery Plans: Regular backups stored on-site and in the cloud, tested disaster recovery procedures
VII. Pain Points and Challenges
Common IT Issues Faced: Network outages due to hardware failures, compatibility issues with legacy software
Areas for Improvement or Enhancement: Streamlining IT processes, upgrading outdated infrastructure
Unmet Technology Needs: Improved cybersecurity solutions, better integration between software systems
VIII. Future IT Plans
Planned IT Initiatives and Projects: Migration to cloud-native applications, implementation of AI-powered analytics
Technology Upgrades or Migrations: Upgrade to Windows 22, transition to Office 365 collaboration suite
Budgetary Considerations: Allocating funds for cybersecurity enhancements, investing in employee training programs
IX. Additional Notes
[Customer's Company Name] prides itself on staying at the forefront of technology trends and continuously evaluating new tools and solutions to improve efficiency and productivity.
Prepared By : | [Your Name] |
Company Name: | [Your Company Name] |
Date Prepared : | [Date] |
