Architecture Customer Satisfaction Evaluation
[YOUR COMPANY NAME]
[Date]
This evaluation aims to assess customer satisfaction regarding our architectural services.
It will provide valuable insights into customer experiences and identify areas for improvement.
Evaluation Criteria
Design Quality: Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided.
Functionality: Evaluating how well the design meets the intended purpose and functional requirements.
Communication: Measuring the effectiveness and clarity of communication between the architectural team and the client.
Timeliness: Assessing whether project milestones and deadlines were met as agreed.
Cost Efficiency: Evaluating the value provided in relation to the cost of services rendered.
Customer Support: Measuring the level of support and problem-solving provided to the client throughout the project.
Overall Satisfaction: Gauging the client's overall satisfaction with the project outcome.
Detailed Evaluation
Criteria | Description | Rating (1-5) | Comments |
|---|
Design Quality | Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided. | | |
Functionality | Evaluating how well the design meets the intended purpose and functional requirements. | | |
Communication | Measuring the effectiveness and clarity of communication between the architectural team and the client. | | |
Timeliness | Assessing whether project milestones and deadlines were met as agreed. | | |
Cost Efficiency | Evaluating the value provided in relation to the cost of services rendered. | | |
Customer Support | Measuring the level of support and problem-solving provided to the client throughout the project. | | |
Overall Satisfaction | Gauging the client's overall satisfaction with the project outcome. | | |
Rating Scale Guide
1 - Very Dissatisfied: The performance was far below expectations, with significant issues and poor experience.
2 - Dissatisfied: The performance was below expectations, with several areas needing improvement.
3 - Neutral: The performance met basic expectations but did not exceed them.
4 - Satisfied: The performance exceeded expectations, with minor issues.
5 - Very Satisfied: The performance was excellent, exceeding expectations in all areas.
Additional Comments and Notes
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