Customer Service Weekly To Do List
Prepared by: [YOUR NAME]
A. Overview
This document outlines the weekly tasks and responsibilities for the Customer Service team to ensure consistent, high-quality service to our customers. Each task is assigned to specific team members and includes deadlines and priority levels.
B. Weekly Schedule
Task | Assigned To | Deadline | Priority | Status |
|---|
Monitor customer inquiries | Chris Blue | Daily | High | In Progress |
Resolve escalated issues | Jane Doe | Daily | High | Pending |
Update FAQ section | Lisa Brown | Wednesday 12 PM | Medium | Not Started |
Conduct training sessions | Mike Jones | Friday 3 PM | Medium | Scheduled |
Review and analyze feedback | Sarah Lee | Thursday 5 PM | Low | Completed |
Process returns and refunds | Tom White | Daily | High | In Progress |
Follow up with customers | Emily Clark | Tuesday 4 PM | Medium | Pending |
Document common issues | David Green | Friday 10 AM | Medium | Not Started |
Manage social media queries | Anna Black | Daily | High | In Progress |
C. Daily Tasks
1. Monitor Customer Inquiries
Description: Continuously monitor and respond to customer inquiries through various channels (email, phone, chat).
Deadline: End of each business day
Priority: High
2. Resolve Escalated Issues
3. Process Returns and Refunds
4. Manage Social Media Queries
D. Midweek Tasks
1. Update FAQ Section
2. Follow Up with Customers
E. End of Week Tasks
1. Conduct Training Sessions
2. Document Common Issues
F. Analysis and Feedback
1. Review and Analyze Feedback
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