Legal Business Complaint Letter
January 17, 2052
Jonatan Farrell
Customer Service Manager
Grandeco
Cincinnati, OH 45201
Dear Mr. Farrell,
I trust this message reaches you in good health. I am writing to formally address a complaint regarding the defective laptop I purchased from your store on January 3, 2052. Despite my attempts to resolve this matter informally, I feel compelled to escalate my concerns to ensure they are addressed appropriately.
On January 3, 2052, I purchased a Grandeco Pro 15 Laptop (Order Number: TS123456). Upon receiving the laptop on January 8, I discovered that it would not power on, despite following the setup instructions provided. I have attached copies of relevant documents, including the receipt and photographs of the laptop, to support my complaint.
I have attempted to resolve this issue by contacting your customer service on January 12, 2052, and speaking with Mark Johnson. Unfortunately, my concerns have not been adequately addressed, and I am now seeking a formal resolution.
I kindly request that you provide a full refund for the defective laptop. I believe this resolution is fair given the circumstances and will help restore my confidence in your company.
Please respond to this letter within 14 days to discuss this matter further. I hope we can resolve this issue amicably, but if I do not receive a satisfactory response, I may have to consider further action, including filing a complaint with the appropriate regulatory bodies.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Email]
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