PATIENT COMPLAINT LETTER
August 12, 2054
Dr. Emily Green
Patient Relations Manager
Dear Dr. Green,
I am writing to formally express my dissatisfaction with the care I received at Springfield Medical Center on August 5, 2054. I am deeply concerned about several aspects of my experience and feel it is important to bring these issues to your attention.
On August 5, 2054, I visited your facility for a routine check-up but received subpar care. Dr. Sarah Mitchell dismissed my concerns about persistent headaches, attributing them to stress without recommending further tests. I felt undervalued and ignored. Additionally, despite a 10:00 AM appointment, I wasn't seen until 11:30 AM, causing a frustrating 90-minute delay that disrupted my work schedule.
The facility's conditions were unsatisfactory; the overcrowded, poorly maintained waiting area with stained carpet and damaged furniture made the environment unwelcoming. These issues affected my trust and overall experience, leaving me anxious and dissatisfied with the quality of service.
I kindly request the following actions to address my concerns:
An explanation for the delay and the steps being taken to improve patient scheduling to ensure that appointments are honored promptly and patients are not subjected to unnecessary delays.
Assurance that the quality of care and facility conditions will be reviewed and improved. I would like to know what measures will be taken to ensure that patient concerns are addressed comprehensively and that the facility is maintained to a higher standard.
I hope that you will take these issues seriously and implement the necessary changes to prevent similar experiences for future patients. I look forward to your prompt response and resolution of these matters. Thank you for your attention to this important matter.
Sincerely,
[Your Name]
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