Format Notice of Complaint Letter
October 3, 2050
Jasen Gaylord
Customer Service Manager
Envexa
Colorado Springs, CO 80901
Dear Mr. Gaylord,
I am writing to formally address a complaint regarding a defective product I purchased from your company.
Details of the Complaint:
Date of Purchase: August 15, 2050
Product: ThriveVivo Widget, Model #12345
Order Number: 78910
Description of the Issue: The ThriveVivo Widget has failed to operate correctly. Despite following all the troubleshooting steps provided in the user manual, the product does not power on. This defect renders the product unusable and not in line with the advertised specifications.
I previously contacted your customer support on August 20, 2050, and was advised to return the product for either a replacement or refund. Unfortunately, I have not yet received any follow-up or resolution.
I kindly request that this matter be resolved promptly. I would appreciate a replacement product or a full refund. Please inform me of the necessary steps to expedite this process.
For further discussion, please reach me at 222 555 7777 or via email at [Your Email]. I anticipate your response within the next 14 days.
Thank you for your immediate attention to this issue.
Sincerely,
[Your Name]
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