Damaged Product Complaint Letter
February 25, 2052
Rocky Orn
StarTerra Electronics
Houston, TX 77001
Dear Mr. Orn,
I trust this message reaches you in good health. I am writing to inform you of an issue concerning a product I recently purchased from StarTerra Electronics. Unfortunately, the item arrived damaged, and I am seeking assistance to rectify this situation.
The details of my purchase are as follows:
Order Number: 78901234
Product Name and Model: SuperWidget Pro, Model SW-2024
Date of Purchase: February 20, 2052
Date Received: February 24, 2052
Upon inspecting the product, I noticed the following damages:
The item’s screen is cracked and does not power on. Additionally, there is a noticeable dent on the top right corner.
I have attached photographs of the damages to this communication for your reference. I have taken care to ensure these images depict the issues described above.
Given the circumstances, I kindly request a replacement for the damaged product. Please advise me on the necessary steps to facilitate this resolution, including any forms or additional information you may require from my end.
I appreciate your prompt attention to this matter and look forward to a swift and amicable resolution. Please feel free to contact me at 222 555 7777 or [Your Email] if you need any further information.
Thank you for your understanding and cooperation.
Sincerely,
[Your Name]
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