Defective Product Complaint Letter
January 24, 2052
IntelShop
Philadelphia, PA 19102
Dear Customer Service Team,
I hope you're doing well. I am writing to bring to your attention a concern I have regarding a product I recently purchased from your company. On December 15, 2051, I bought a Model X100 Smart Speaker from Best Buy, and unfortunately, the product did not meet my expectations due to a defect.
Specifically, the speaker does not power on despite following all setup instructions and troubleshooting steps provided in the user manual. This issue became evident on December 20, 2051, and I have been unable to use the product for its intended purpose since then. I believe this is a manufacturing defect, as the product was used according to the instructions provided.
I am quite disappointed, as I have always had positive experiences with your products in the past. I have attached a copy of the receipt and a few photographs illustrating the defect to this letter for your reference.
Considering the situation, I kindly request a resolution to this matter. I would appreciate it if you could provide one of the following:
A full refund of the purchase price
A replacement product of the same model
A repair service to fix the defect
Please let me know the steps I need to follow to process this request. I am hopeful that we can resolve this matter promptly and amicably. I understand that defects can sometimes occur, and I trust that your company will uphold its reputation for quality and customer satisfaction.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Sincerely,
[Your Name]
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