Wrong Product Delivered Complaint Letter
March 26, 2052
Customer Service Team
Eyefusion Gadgets
Phoenix, AZ 85001
Dear Customer Service Team,
I hope you're doing well when you receive this message. I am writing to formally address an issue I encountered with my recent order (Order Number: 987654321), placed on March 20, 2052, through your website.
Unfortunately, the item I received does not match my order. I had ordered a blue wireless mouse, but instead, I received a red wired mouse. This discrepancy has caused significant inconvenience as I had intended to use the correct product for an important project that requires wireless functionality.
I kindly request a resolution to this matter. I would appreciate either a replacement of the correct product or a full refund for the incorrect item. I have attached a copy of my order confirmation and a photo of the product received for your reference.
Please let me know how to proceed with returning the wrong item and obtaining the correct one. I look forward to your prompt response to resolve this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Email]
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