Call Center Complaint Log Outline
Date: [Insert Date]
Company: [Your Company Name]
Prepared By: [Your Name]
No. | Section | Details |
|---|
1 | Complaint ID | Unique identifier for each complaint. |
2 | Date and Time of Complaint | Date and time the complaint was received. |
3 | Customer Information | Name, Phone Number, Email Address (if applicable). |
4 | Complaint Description | Detailed description of the customer’s complaint. |
5 | Issue Category | Type of issue (e.g., product issue, service issue, etc.). |
6 | Agent Information | Agent Name, Agent ID (if applicable). |
7 | Complaint Status | Status (e.g., Open, Pending, Resolved, Escalated, etc.). |
8 | Resolution Actions Taken | Summary of actions taken to resolve the complaint. |
Log Templates @ Template.net
