Stakeholder Complaint Log Layout
Date: [Date]
Company: [Your Company Name]
Prepared By: [Your Name]
Field/Column Name | Description |
|---|
Complaint ID | Unique identifier for each complaint (e.g., C-001). |
Date Received | Date the complaint was received. |
Stakeholder Name | Name of the stakeholder raising the complaint. |
Stakeholder Contact Details | Contact information (email, phone, etc.). |
Complaint Category | General classification of the complaint (e.g., quality, service, financial). |
Complaint Description | A brief explanation of the complaint details. |
Priority Level | Priority rating: High, Medium, Low. |
Assigned To | Name of the person/department responsible for handling the complaint. |
Status | Current status: Open, In Progress, Resolved, Closed. |
Resolution Details | Actions were taken to resolve the complaint. |
Resolution Date | Date when the complaint was resolved. |
Follow-Up Required (Yes/No) | Indicates if further follow-up is needed. |
Optional Notes
Format: You can maintain this log-in tools such as Excel, Google Sheets, or complaint management software.
Customization: Add or remove fields based on your organization's needs.
Color Coding: Use colors to highlight priority complaints (e.g., Red for High, Yellow for Medium, Green for Low).
Regular Updates: Ensure the log is updated in real-time to keep track of progress and resolution.
Log Templates @ Template.net
