Security Guard Complaint Letter
[Your Name]
123 Maple Street
Los Angeles, CA 90001
[Your Email]
January 15, 2050
Jean Harris
SecureGuard Security Services
456 Elm Avenue
Los Angeles, CA 90002
Dear Ms. Harris,
I am writing to formally address a concern regarding the performance of one of your security guards at the Grand Plaza Mall on January 10, 2050. The incident in question took place during my visit to the mall, where I observed behavior that I believe does not align with the professional standards expected of security personnel.
Specifically, I noticed that the security guard stationed at the main entrance was distracted and not paying attention to the flow of customers entering the building. When I arrived, the guard did not check my bags, nor did they ask for my identification, even though this is part of the established protocol. Additionally, when a customer approached the guard for assistance, the guard was unresponsive and seemed disinterested in helping, which confused several visitors.
This lack of attention and professionalism made me feel uncomfortable and raised concerns about the safety of the premises, especially during peak hours. Security personnel need to maintain vigilance and exhibit proper conduct to ensure the well-being of all visitors.
I would appreciate it if you could look into this matter and take appropriate action to address the situation. As a regular visitor to the mall, I value the safety and professionalism that your security team should provide, and I trust that you will take this complaint seriously to prevent similar issues in the future.
Please let me know if you require any further details or clarification on the matter. I look forward to hearing from you soon regarding the steps being taken to address this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
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