Response Letter to a Complaint

Get to download this well-formatted response letter template you can use after receiving from a customer. This file is easy to use and free to download. It is also print and digital ready.

Response Letter to a Complaint

[Company Logo]

[Date]

[Name of person receiving letter]
[Address/ Contact details]
[State, Zip]
[Country]

Dear [Person receiving the letter],

Thank you for taking the time out of your busy schedule to communicate to us as to why our [Product/ service] did not meet your expectations. We would like to address your needs and provide you with the best solution available to resolve your issues and concerns as soon as possible. 

We apologize for the inconvenience this must have caused you and we will further evaluate how we can prevent this problem from occurring again in the future.  

Again, we highly appreciate your feedback as it will assist us in bettering our [services/ products]. As with any business, the greatest advertising we can have is word of mouth from a satisfied client. Hopefully this little bump in the road will not hinder any of our future business with you. 

Sincerely,

[Your signature]
[Your name]
[Position]