We've Credited Your Account You're Right Template

Send out an honest apology for overcharging an invoice by crediting the correct payment. Use our We’ve Credited Your Account and You’re Right template in expressing your apologies and straightening out the issue. Reassure your customer through our letter and inform them such incident will not to be happening again in the future. Get immediate access to the document right after download and be able to change or insert any content into the document at will. Create an atmosphere of honesty and show how you value clients. Grab a hold of this template by clicking on download now!

WE'VE CREDITED YOUR ACCOUNT YOU'RE RIGHT

[DATE]

Dear [RECIPIENT NAME],

This is to inform you that we have credited you for the amount of $[NUMBER] covered by invoice number [NUMBER 1]. This is in relation to the error we made, which we would like to thank you for informing us immediately. 

We acknowledge that that we’ve agreed [NUMBER 2] months ago to put you on a quarterly billing basis, whereas under such agreement, your next invoice isn’t due for [NUMBER 3] days. 

As such, we apologize for the confusion and inconvenience our error has caused. To ensure that the same mistake won’t happen again, we’ve reminded our Accounting Department on the arrangements made and the necessary changes and notes on your account has been made.

Thank you for your patience regarding all of this. Have a great day!

Regards,

[YOUR SIGNATURE]

[YOUR NAME]