You Are Absolutely Right - You Owe Us Nothing Template

Make up for a huge blunder caused by different departments miscommunicating within your company that caused sending a wrong invoice amount by sending an apology letter. And nothing says absolutely sorry than our You Are Absolutely Right – You Owe Us Nothing template. Send out a sincere apology for mistakes and take responsibility for them through a direct course of action. Freely edit any part to further appease the customer and assure them of the incident not happening again in the near future. Make the right decision of taking the proper course of action when dealing with internal mistakes. Download now to start using this template.

You Are Absolutely Right - You Owe Us Nothing Template

[DATE] 

Dear [RECIPIENT NAME],

This letter is in relation to an error we made on our invoice, which showed that you owed us an amount. 
 We apologize for the inconvenience this error has brought you. You owe us absolutely nothing, which is why I am enclosing a new statement providing all the updated details. 

An error in our extension on invoice [NUMBER] reflected the amount of USD [NUMBER 1] instead of the actual amount of USD [NUMBER 2] needed. For some reason, the discount you are entitled to on invoice [NUMBER] wasn’t given to you; which amounts to USD [NUMBER 3]. The returned shipment credit in the amount of USD [NUMBER 4] was not given due to the warehouse not notifying the accounting department that it had arrived and in turn, my department wasn’t notified that the return was made.

I again sincerely apologize for these errors. I am still trying to look into why this all has happened to you so I can also explain why there was also a snag when you tried to settle the manner accordingly.

We have many inconveniences for you. Rest assured your future transactions with [COMPANY NAME] will be given special attention to ensure that this inconvenience does not happen again. Needless to say, I am hopeful and looking forward to your next order placement so I can prove this statement.

Thank you for your patience regarding all of this.

Regards,

[YOUR SIGNATURE] 

[YOUR NAME]