8+ Service Level Agreement Templates

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Since their inception in the late 1980s, service level agreements went through so many changes that it isn’t limited to telecom operators anymore. Today, many businesses use SLAs but they keep paying for service coverage that doesn’t meet their needs. With the current demand to meet performance levels and the risk of weak response rates, it’s necessary for businessmen to understand service level agreements and learn how to write them. You may also see Agreement Samples.

5 Steps To Write A Service Level Agreement 

Step 1: Evaluate the Situation

Being a service provider, especially if you’re a third-party requires you to take a good look at the client’s business situation. Do your own assessment and review if the kind of service you can provide meets their needs, enough to satisfy their own customers. If it is, you just have to incorporate your service to go beyond meeting expectations.

Step 2: Define the Level of Service

Discuss and define the scope of service needed after doing your assessment as well as the purpose and any other important information. What type of business process is required? You also have to include the effect of service loss or what happens when the service level is below what was promised.

Step 3: Write the Terms 

Define your roles as a provider and outline the responsibilities of each party. Then state how long the contract or agreement is good for and the applicable service times. Be specific in defining exceptions to service times and your liabilities when service and performance levels you have committed to, aren’t met.

Step 4: Don’t Treat It As A Marketing Tool

A well-written SLA should present the value of the service you’re providing, not misrepresent your company or organization and its capability to deliver. Take the time to write honestly about your company’s experience and abilities as well as your commitment to providing the necessary resources, be it a certain headcount or the number of calls you can answer.

Step 5: Avoid Overselling

It’s better to promise something one or two notches down what you can give then strive to perform twice or four times as much. Many providers assume that clients who are outsourcing them want quick resolutions without realizing that being realistic about the service you can provide is more important to the client since they also want realistic resolutions.

8+ Service Level Agreement Templates

Simple Service Level Agreement Template

simple service level
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  • Google Docs
  • MS Word
  • Pages

Size: A4, US

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HR Service Level Agreement Template

hr service level agreement
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  • Google Docs
  • MS Word
  • Pages

Size: A4, US

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It’s important to set clear expectations when you enter into an agreement with another business entity because that’s the only way you can avoid fraudulent claims and disputes. With that said, you can download this service level agreement template in MS Word, Pages and Google Docs and make sure to print it.

Restaurant Service Level Agreement Template

restaurant service level agreement
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  • Google Docs
  • MS Word
  • Pages

Size: A4, US

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Looking for a document that outlines everything you have agreed with another business organization that hired your services? Look no further because we can provide you with this service level agreement sample. This premium template is the perfect tool for you to use when you want to reinforce terms with a client. Download and print the file.

Service Level Agreement Template

service level agreement
Details
File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

Download

Few managers and corporate leaders understand the impact of an agreed-upon service level and performance. Make sure that every service level deal is closed with a written contract. You can use this sample service level agreement and print it in all versions of Google Docs, MS Word and Pages.

Service Level Agreement Contract Template

service level agreement contract
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File Format
  • Google Docs
  • MS Word
  • Pages

Size: A4, US

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Instead of being productive and profitable you can lose millions if you don’t write a service level contract or agreement properly. Don’t miss out on the key elements of such agreements by downloading this service level agreement contract template in its flexible formats. Hurry up! Edit and print this file now!

Are you tired of having to explain yourself to the client whenever they find something confusing or think that your agreement has loopholes? Provide your potential clients with clearly-defined clauses by getting this simple service level agreement template. Customize the content as you see fit!

HR Service Level Agreement Template

hr service level agreement template mockup
Details
File Format
  • MS Word
  • Pages

Size: A4, US

Download

Are you tired of having to explain yourself to the client whenever they find something confusing or think that your agreement has loopholes? Provide your potential clients with clearly-defined clauses by getting this simple service level agreement template. Customize the content as you see fit then print it from compatible software applications.

Service Level Agreement Template

service level agreement mockup
Details
File Format
  • MS Word
  • Pages

Size: A4, US

Download

Want to make sure that your client understands the nature of the agreement you’ve made with them? In that case, you need to download this service level agreement sample professionally-designed to fit the needs of your company as well as the needs of the client.

Service Level Agreement Template

service level agreement template
Details
File Format
  • Pages
  • MS Word

Size: A4, US

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Define your service level contract or agreement terms by taking advantage of this sample service level agreement. Make it a point to under-promise and over-achieve so that it’s easier to commit to your duties as a service-provider and still go beyond the client’s expectations. Better yet, just get this template then customize it as you see fit.

Sample Service Level Agreement

Details
File Format
  • PDF

Size: 350KB

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Avoid the pitfalls of unhappy clients and ugly disputes which are both bad for business by making sure that you have a written agreement, signed by both parties. Not sure where to start? Then just download this service level agreement sample which is very helpful to give you a good head-start in writing your own contract.

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