Hotel Apology Letter

Harry T. Peete

Guest Relations Manager
Email: [email protected]
April 10, 2055

Jesse J. Welsh
2138 Concord Street
Matthews, NC 28105

Dear Mr. Welsh,

I am writing this letter on behalf of the team at Sunset Escapes Hotel to sincerely apologize for the inconvenience caused during your recent stay with us.

We deeply regret the issues you experienced and understand that this falls short of the high standards of service we strive to provide. Your feedback is valuable to us, and we have already taken immediate action to rectify the situation.

We have addressed the specific concerns you raised and implemented measures to prevent similar occurrences in the future.

Once again, please accept our most sincere apologies. We value your patronage and are committed to ensuring your next visit exceeds your expectations. If there is anything we can personally do to make it up to you, please do not hesitate to contact us via Phone no. 222-555-7777 directly.

We hope to have the opportunity to restore your trust in our hotel.

Sincerely,
Harry T. Peete