PRINTABLE APOLOGY LETTER FOR CUSTOMERS
June 15, 2053
Dear To whom it may concern,
I hope this letter finds you well. I am writing to personally apologize for the inconvenience caused by the recent issue you encountered with your purchase of the Smart TV. We understand the frustration that came with the defective screen issue and acknowledge that this should not have happened.
At [Your Company Name], we pride ourselves on offering the best products and customer service. It is clear that we did not meet these standards in your case, and for that, we sincerely apologize. Please know that we are thoroughly investigating this matter and implementing additional quality control measures to prevent future occurrences.
As a gesture of goodwill, we are offering you a full refund for your purchase, along with a $50 gift card that can be used toward any future product on our website. We hope this demonstrates our commitment to ensuring your satisfaction and restoring your trust in our company.
We deeply value your business, and appreciate your patience and understanding during this time. If you have any further questions, or if there is anything else we can assist you with, please do not hesitate to contact me directly at [Your Company Email] or [Your Company Number]. Once again, please accept our sincerest apologies for this inconvenience. We are committed to serving you better in the future.
Sincerely,
[Your Name]
Customer Service Manager
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