Grievance Handling Checklist
The purpose of this document is to provide a structured guide for HR officers in managing and resolving employee grievances, ensuring transparency, compliance with legal standards, and preventing future issues.
June 10, 2050
Checklist Item | Details/Notes | Status | Date |
Initial Reporting |
Receipt of Grievance | Mode: Written/Oral/ Anonymous | | June 15, 2080 |
Acknowledgment of Grievance | Confirm receipt within
10 days | | |
Preliminary Assessment |
Verify grievance details | Check clarity, specific concerns | | |
Determine severity | Minor/Major/Critical | | |
Investigation |
Assign Investigator | Name/Title | | |
Gather Evidence | Documents, interviews, etc. | | |
Document findings | | | |
Resolution Process |
Propose possible solutions | | | |
Communicate proposed solution to aggrieved party | | | |
Obtain feedback | | | |
Implement final resolution | | | |
Closure |
Communicate resolution to relevant stakeholders | | | |
Update Grievance Register/Database | | | |
Follow-up |
Check with aggrieved party after 2 months | Confirm resolution satisfaction | | |
Review & update company policies if necessary | Prevent future grievances | | |
Documentation |
Ensure all steps & decisions are well-documented | For transparency & future reference | | |
Comply with legal & regulatory standards | Ensure adherence to labor laws, etc. | | |
HR Officer Handling the Case: John
Contact Information: John@email.com
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