Cleaning Services Client Service SLA
This Cleaning Services Client Service Service Level Agreement ("SLA") is entered into as of [Date], between [Your Company Name] ("Service Provider") and [Client Name] ("Client"), collectively referred to as the "Parties".
I. Overview
A. Purpose: This SLA outlines the terms and conditions for the provision of cleaning services by the Service Provider to the Client, ensuring clarity and mutual understanding of service expectations.
B. Scope: This SLA applies to all cleaning services provided by the Service Provider to the Client as specified in the attached service agreement, establishing the boundaries and obligations of both Parties.
II. Service Level Agreement
A. Service Description: The Service Provider shall provide cleaning services to the Client as per the specifications outlined in the attached service agreement, ensuring alignment with the Client's needs and expectations.
B. Service Hours: Cleaning services shall be provided during the following hours: [Specify Hours], ensuring consistent and reliable service availability.
C. Response Time: The Service Provider shall respond to any inquiries or concerns raised by the Client within [Response Time] during normal business hours, facilitating prompt resolution of issues.
D. Quality Standards: The Service Provider shall ensure that all cleaning services are performed to a high standard of quality, meeting or exceeding industry standards, guaranteeing a clean and hygienic environment for the Client.
E. Performance Metrics: The following performance metrics shall be used to measure the quality and efficiency of the cleaning services:
Completion Time: All cleaning tasks shall be completed within the agreed-upon timeframe, ensuring timely service delivery.
Accuracy: Cleaning services shall be performed accurately and without errors, maintaining consistency and reliability.
Customer Satisfaction: Client satisfaction surveys shall be conducted regularly to gauge satisfaction levels, allowing for continuous improvement based on feedback.
F. Service Availability: The Service Provider shall ensure that cleaning services are available to the Client as per the agreed schedule, except in cases of force majeure or circumstances beyond the Service Provider's control, minimizing disruptions to the Client's operations.
III. Responsibilities
A. Service Provider Responsibilities:
Provide trained and competent cleaning staff, ensuring the delivery of high-quality services.
Use of environmentally friendly cleaning products, unless otherwise specified by the Client, promoting sustainability and health-conscious practices.
Adherence to all safety protocols and regulations, prioritizing the well-being of both personnel and premises.
Timely communication with the Client regarding any issues or concerns, fostering transparency and collaboration.
B. Client Responsibilities:
Provide access to the premises for cleaning purposes, facilitating uninterrupted service delivery.
Provide necessary equipment and supplies unless otherwise agreed upon, ensuring the availability of resources for efficient cleaning operations.
Promptly communicate any changes or issues related to the cleaning services, enabling proactive resolution and adjustment of service delivery.
IV. Dispute Resolution
Any disputes arising out of or relating to this SLA shall be resolved through good faith negotiations between the Parties. If a resolution cannot be reached, either Party may seek legal remedies as provided for in the attached service agreement, promoting amicable resolution and preserving the business relationship.
V. Term and Termination
This SLA shall remain in effect for the duration specified in the attached service agreement. Either Party may terminate this SLA upon written notice to the other Party in accordance with the terms specified therein, providing clarity and certainty regarding the duration and conditions of the agreement.
VI. Amendment
Any amendments to this SLA must be made in writing and signed by both Parties, ensuring that changes are documented and agreed upon by all stakeholders.
VII. Governing Law
This SLA shall be governed by and construed in accordance with the laws of [Your Jurisdiction], providing a legal framework for the interpretation and enforcement of the agreement.
IN WITNESS WHEREOF, the Parties have executed this SLA as of the date first above written.
[Your Company Name]
By:
[Your Name], [Your Title]
Date:
[Client Name]
By:
[Client Name], [Client Title]
Date:
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