Name:

Evaluation Date:

Name:

Room Number:

Date of Stay:

Contact Information:

1

Unsatisfactory: Performance is well below expected standards.

2

Needs Improvement: Performance is below expectations.

3

Meets Expectations: Performance meets requirements.

4

Exceeds Expectations: Performance exceeds requirements.

5

Outstanding: Performance far exceeds requirements and is exemplary.

Professionalism

How professional and courteous was the front desk staff?

Communication Skills

How clearly did the staff communicate with you?

Responsiveness

How quickly did the front desk staff attend to your needs or requests?

Problem-Solving

How effectively did the staff address and resolve any issues?

Knowledge

How knowledgeable was the staff about hotel services and local attractions?

Efficiency

How efficiently were check-in and check-out processes handled?

Appearance

Was the appearance of the front desk staff professional and neat?

Attentiveness

How attentive was the staff to your needs when you approached the front desk?

General Atmosphere

How welcoming and pleasant was the atmosphere at the front desk?

Overall Satisfaction

Overall, how satisfied were you with the front desk service?

Total

1

2

3

4

5